Privacy Policy

Effective Date: October 27, 2025

At INCISIV Ltd., your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use any of our Services—including our virtual reality training products, mobile companion applications, websites, and customer support channels. By using our Services, you acknowledge and agree to the practices described in this policy. We are committed to handling your data responsibly, transparently, and in accordance with applicable data protection laws.

Privacy Policy for INCISIV

Effective Date: 27 October 2025

1. Introduction and Applicability

This Privacy Policy describes how INCISIV Ltd. ("we," "us," or "our") collects, uses, and discloses your information.

This policy applies to:

  • Our virtual reality training products
  • Our mobile companion applications (the "App").
  • Our websites, including incisiv.tech (the "Websites").
  • Other interactions you may have with us, such as customer support inquiries.

Collectively, these are referred to as our "Services."

This policy applies to all users of our Services, whether you are an individual consumer or an "Authorised User" accessing the Services through an organization or company that is our customer (a "Customer"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect and Receive

We collect and receive information in a few different ways to provide and improve our Services.

a) Information You Provide to Us:

  • Account and Profile Information: When an individual or a Customer creates an account, we collect information like an email address, a chosen username/gamertag, and a password.
  • Billing Information: When a Customer purchases a paid version of the Services, we or our payment processors collect billing details such as credit card information and a billing address.
  • Communications: If you contact us for support, we will collect your contact information and the content of your communications.

b) Information We Collect Automatically:

  • Performance Data: When you use our products, we generate data about your performance. This is the core data generated when you use our products. This data is linked to your chosen username and includes, but is not limited to: Metrics such as reaction times, task accuracy, decision-making, speed and movement time.
  • Usage, Log, and Device Data: Like most technology services, our servers automatically collect information when you use our Services. This includes your IP address, device type, operating system, application IDs, unique device identifiers, crash data, and technical metadata about your interactions (e.g., features used, content viewed). This helps us maintain security and improve our Services.

c) Information from Other Sources:

  • Third-Party Data: We may receive data about organizations or industries from partners or other sources to improve our own information and marketing efforts. This data is typically aggregated and not personally identifiable.

3. How We Use Your Information

We use your information for our legitimate interests in operating our Services and business.

  • To Provide, Maintain, and Protect our Services: We use your information to operate features, display your performance data, track progress, provide customer support, and address technical or security issues.
  • For Social and Competitive Features: We use your username and performance data to create and display leaderboards within our companion App, which are visible to other app users.
  • To Improve and Develop our Services: We analyse user data (often in an aggregated, de-identified form) to understand trends, create new features, and enhance the user experience.
  • To Communicate With You: We use your contact information to send administrative messages, service updates, and respond to your requests.
  • On Behalf of a Customer: Where you are an Authorised User of one of our business Customers (e.g., an academy or club), we process your data in accordance with that Customer's instructions and their agreement with us. In this context, the Customer is the "data controller" and INCISIV is the "data processor."

4. How We Share and Disclose Information

We do not sell your personal data. We may share information under the following circumstances:

  • With Other App Users: Your chosen username and performance scores may be displayed on leaderboards visible to other users of our companion App.
  • Within a Customer's Organisation: If you are an Authorised User, administrators and other representatives of your organisation may be able to access, modify, or restrict access to your information.
  • With Service Providers: We use third-party companies for services like secure cloud hosting (e.g., Google Firebase). These providers are bound by strict confidentiality and security obligations.
  • With Third-Party Platforms (e.g., Meta): When you use our products on a platform like the Meta Quest Store, that platform may operate its own features (like global leaderboards) governed by its own privacy policy. The display of your Meta gamertag on a Meta leaderboard is subject to Meta's terms.
  • During a Business Transfer: If INCISIV undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
  • For Legal Reasons: We may disclose information if required by law or if we believe it's necessary to protect our rights, property, or the safety of any person.
  • Aggregated or De-identified Data: We may disclose or use aggregated data that cannot reasonably be used to identify you for any purpose.

5. Data Storage and Security

We are committed to protecting your data. We use secure cloud infrastructure with robust security measures, including data encryption and access controls, to safeguard your information. However, no electronic storage method is 100% secure, and we cannot guarantee its absolute security.

6. Children's Privacy

Our Services are not directed to children under 13. We are aware children between 10-12 may use our Services via a parent-managed account on platforms like Meta Quest.

If you are a parent, guardian, or coach who permits a child to use our Services under your account, you are responsible for that child's use. By doing so, you confirm that you have obtained the necessary verifiable parental consent for us to collect and process that child's performance data as described in this policy. This includes the storage of their data and its visibility to you (the account owner) in the app.

7. International Data Transfers

We may transfer your personal data to countries outside your own. When we transfer personal data from the United Kingdom (UK) or European Economic Area (EEA) to other countries, we do so using legally recognised data transfer mechanisms, such as the UK Addendum to the EU's Standard Contractual Clauses (SCCs), to ensure your data is afforded an adequate level of protection.

8. Your Rights and Choices

We respect the privacy rights of all users worldwide.

Regardless of where you live, you may request to:

  • Access a copy of your personal data
  • Correct or update your information
  • Delete your account and associated data
  • Object to or restrict how we process your data

To make a request, contact us at support@incisiv.tech. We will respond within a reasonable time frame in accordance with applicable laws.

If you use our Services through an organisation, please contact your account administrator for assistance with data requests related to that organisation’s account.

9. Changes to This Privacy Policy

We may change this policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (such as via email or through the Services).

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

INCISIV Ltd. 18 Ormeau Avenue Belfast, BT2 8HS United Kingdom

Email: support@incisiv.tech

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